GeDi
The solution for payment transaction dispute management
GeDi is the operational and compliance response for managing disclaimers of unauthorized or incorrectly executed payment transactions. It offers a solution that adheres perfectly to Legislative Decree 11/2010 (PSD2) and the stringent requirements set by the Bank of Italy.
Designed for Payment Service Providers (PSPs) and Banks, GeDi automates the entire process of managing reports related to FRAUD (unauthorized transactions) and DISPUTES (incorrectly executed transactions).
A comprehensive solution for all payment types
GeDi is a unique and all-encompassing solution for managing reports across all transaction types, whether executed via digital channels or payment cards. The system covers the entire process—from case opening to the completion of back-office activities—guaranteeing a reduction in processing times through fully automated workflows.
The benefits of the solution
EFFICIENCY
Reduction in processing times and errors thanks to automated workflows, documentary checklists, and advanced monitoring of deadlines and case statuses.
COMPLIANCE
Oversight of deadlines in accordance with current regulations and Bank of Italy guidelines, ensuring the adoption of practices focused on high-quality customer relations.
CUSTOMIZATION
Ability to configure dispute forms and specific workflows tailored to the Bank’s needs for every product type, with seamless integration into existing banking systems
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Efficiency, automation, and regulatory oversight.
Intelligent workflow
The platform ensures maximum operational fluidity at every stage of the case lifecycle: from initial reporting and intake to processing, final accounting closure, and the drafting of the technical report, ensuring full traceability of every step.
Branch and Back Office dashboard
An operational management and control tool that provides immediate visibility of open and pending cases, ensuring precise oversight of the entire process.
Back Office processing
Automatic routing to the relevant department for comprehensive evaluation and technical analysis, featuring constant monitoring to ensure rigorous compliance with regulatory deadlines.
Disclaimer reporting
The platform simplifies case initiation by guiding the user through the identification of disputed movements and the preparation of required documentation via a configurable checklist.
Technical report and history
The entire process is managed with transparent and traceable documentation. The Case History provides a comprehensive overview, including a detailed timeline and graphical visualization, culminating in the accounting closure and final technical report.